Remote Support

Fix Your Computer Over the Phone Right Now

On-Site Computer IT Support

See Service and Pricing List Below

We're A Local Chicago Online Computer Repair Service. Call 773-516-5658 between 9am – 9pm
Monday through Friday and 9am - 6:30pm on Saturday.

Over 40,000 customers served since 2002. 

Online computer help saves you time, hassles, headaches, and money by fixing a slow computer, performing virus removal, completing a computer tune-up or fixing email and Internet problems. All this can be done while you are online, while you watch. We don’t do anything without your permission and your privacy and security is our highest priority. Our trained technicians operate your keyboard and mouse to resolve your problem as you sit back, relax and watch the action!

Computer support online is like having the expert sitting at your computer. You control when we have secure access and you can see everything we are doing to make your computer run better and faster. So, if you need to fix a slow-running computer, require data backup and recovery, configuration repair, or you need virus and spyware removal, our Chicago-based technical support can quickly take care of your issue, no problem.

To set up a remote support session:

  1. Tech will help you download the Remote Support Agent.
  2. Receive a flat rate, up front pricing quote from the support desk, and you provide explicit approval for our support desk to begin working on your case.

Get your computer problem fixed now - fast and affordably - via our secure protection agent.

The fees listed cover the technician’s completion of the service job, regardless of time necessary, unless otherwise listed. If for any reason your problem cannot be solved, you will receive the option of a full refund or to apply the payment as store credit to have the work finished in-store at any of our retail locations in and around Chicago.

Virus removal $179 Stop and remove viruses and spyware running on the computer. Restore hijacked homepages, browser, search engines, and hosts file. Delete virus icons and shortcuts. Your computer virus free - guaranteed!
Printer install/troubleshoot $59 Install drivers from manufacturer's website or disk, verbal guide to physical connections, set up default printer, troubleshoot printing within an application. Sharing printer over network, wireless printers, configurations.

Not included: contacting manufacturer. But we'll be happy to send you a script of exactly what to say to them.

Comprehensive 67 point diagnostic and tune-up $80 Quick: clean registry for junk or old files that are clogging it

Thorough: File system (will not affect your data: defragment, remove temporary files, error check, verify sufficient hard drive storage space). Update Windows.

Remove bloat: unwanted programs and grayware, disable unneeded programs from running automatically.

Software installation $39 Determine compatibility, install/repair and configure, update, create shortcuts
Disk error $39 Scan for errors and repair. Check the log to verify success.
Increasing font size/readability on screen $39 (up to 30 minutes) The technician will stay on the phone with you to make changes so you can verify that they look the way you want. Operating system font size, internet font size and zoom, screen resolution. How to open accessibility tools like the magnifier and on-screen keyboard.
Help opening, saving, or printing a local file or webpage (to a working printer. For printer troubleshooting, see above). For email attachments, see below $39 Show you where to click to open, save, and print various types of data files. Download freeware to create PDFs, assign a default program for a file extension, create a desktop icon for program to open file.

Not included: fixing problems on the computer that are causing the file trouble, modifying the contents of the file. This service is to help users who are stuck or confused to move forward. If the technician diagnoses a problem on the computer, they will let you know which additional remote service you need.

Email/online fax help $39 (up to 30 minutes) Creating emails accounts, importing contacts, message forwarding and account aggregation, sending an email, how to attach a file.

Not included: password recovery. We are not your email company. We can't change things that they put in place or created in a certain way. We can help you find out how to contact them, but we can't make Yahoo or Hotmail do whatever (or anything, really) we ask.

Services and prices are subject to initial diagnostic – no quotes are given over the phone and the device must be physically inspected after the diagnostic fee is made before we render a full price contract.

Call (773) 516-5788 to get connected safely and securely.